FAQ
General
What is Beyond Bottles?
Beyond Bottles is an independent marketplace connecting customers with carefully selected drinks producers, specialist importers, and partner venues across the UK. We help you discover and purchase unique products directly from independent brands.
Who sells the products on Beyond Bottles?
All products are sold and shipped by independent producers and specialist sellers. Beyond Bottles provides the platform, checkout, and customer support, while sellers remain responsible for fulfilment.
Why shop on Beyond Bottles?
Beyond Bottles focuses exclusively on independent brands. Our platform offers curated products, real producer stories, and access to drinks not widely available through traditional retail channels.
Orders & Payments
How do I place an order?
Browse products, add items to your cart, and complete checkout. You’ll receive an order confirmation email immediately after purchase.
What payment methods do you accept?
We accept:
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Visa
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Mastercard
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American Express
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PayPal
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Apple Pay
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Google Pay
Available options will appear at checkout.
When will I be charged?
Payment is processed securely at the time of purchase.
Delivery
How does delivery work?
Orders are shipped directly by the independent seller supplying the product. If you order from multiple sellers, items may arrive in separate deliveries.
How long does delivery take?
Most UK orders arrive within 2–5 working days. Delivery times may vary depending on the seller and location.
Will I receive tracking information?
Yes. Tracking details will be provided once the seller dispatches your order.
Why was I charged multiple delivery fees?
Products from different sellers are shipped separately. Each seller manages their own fulfilment and delivery.
Returns & Refunds
Can I return a product?
Due to the nature of alcoholic and consumable products, returns are only accepted if items are damaged, faulty, or incorrect.
What should I do if my order arrives damaged or incorrect?
Please contact us within 48 hours of delivery at:
+44 7777 777 777
